SHIPPING INFORMATION:

SHIPPING DESTINATIONS:
We currently ship to all Canadian Provinces. Some locations in Canada (Maritime & Northern areas) may not be avialable for shipping through our web store, in this case you will need to call us for shipping costs. Shipping of our products is limited to customers in Canada only.
Please do not contact us to ship anywhere else in the world. WE WILL NOT RESPOND!.

SHIPPING COSTS RESIDENTIAL MODELS:
Cookshack – Backwoods – TSM
Shipping cost’s vary depending on the size and weight of the product and the destination.
Local Deliveries in the Greater Victoria & Western Communities 79.00 Flat Rate. All other Vancouver Island locations call for a rate.

SHIPPING COSTS COMMERCIAL MODELS:
Cookshack – Fast Eddy
Shipping cost’s vary depending on the size and weight of the product and the destination. Standard commercial delivery shipping charges do not include power tailgate service, and must be ordered at checkout if required.
Local Deliveries (stock items only) in the Greater Victoria & Western Communities 125.00 – 199.00 Flat Rate, depending on the item. All other Vancouver island locations call for a rate. Large rotisseries smokers and all drop shipped orders are not available for local island delivery rates.

CHECK STANDARD DELIVERY SHIPPING COST:
To check destination charges to your area before buying is simple.
1. Select the items you wish to purchase by adding each to your Shopping Cart
2. Click the Checkout Button
3. Choose your ship to Province, the page will automatically reload with total shipping charges shown.

COOKSHACK HOME SMOKERS & BBQ’s :
Standard Shipped via FedEx Freight or General Freight carrier of our choice.
Residential Deliveries can be made with or without power tailgate service.
Residential Delivery Options:

Power Tailgate Service: Delivery vehicle will arrive equipped with a power lift at rear of truck to aid in removing your shipment from the truck. Suitabe for heavier deliveries. ie: Amerique, SM045 & SM025. Also all pellet BBQ’s, and Backwoods Smokers

NO Power Tailgate Service: delivery vehicle will arrive equipped without a power lift at rear of truck and no aid in removing your shipment from the truck will be available. Suitabe for light deliveries

COOKSHACK COMMERCIAL SMOKERS:
Models FEC120, FEC100, SM160, SM260 and SM360 Standard Shipping is via FedEx Freight, or General Carrier of our choice.
Models FEC300, FEC500 and FEC750 Rotisserie Smokers ship via General Freight Carriers in a partitioned trailer. Lead time is 4 to 6 weeks for delivery.

BACKWOODS CHARCOAL SMOKERS:
Shipping is via FedEx Freight or General Carrier of our choice.
Residential Deliveries can be made with or without power tailgate service.
Residential Delivery Options:

Power Tailgate Service: Delivery vehicle will arrive equipped with a power lift at rear of truck to aid in removing your shipment from the truck. Suitabe for heavier deliveries. ie: Amerique, SM045 & SM025. Also all pellet BBQ’s, and Backwoods Smokers

NO Power Tailgate Service: delivery vehicle will arrive equipped without a power lift at rear of truck and no aid in removing your shipment from the truck will be available. Suitabe for light deliveries

TSM SMOKERS:
Shipping is via General Carriers.

TSM DEHYDRATORS:
Shipping is via UPS or General Carrier of our choice.

RUBS – SAUCES – SMOKING WOODS – ACCESSORIES:
Shipping is via Canada Post with tracking. No Pick-ups Available for these products.

RETURNS – CANCELLED FACTORY ORDERS – REFUSED SHIPMENTS:
Factory non-stock orders that are cancelled are subject to a 20% re-stocking charge. Returns without prior approval are subject to a 20% re-stocking charge. Refused & Returned Shipments are subject to a 20% re-stocking charge and all related shipping costs. Customers returning Shipments with prior approval and unused are responsible for all shipping charges. It is the customers responsiblity to inspect goods being delivered carefully for shipping damage. If goods are damaged the delivery driver must be informed at time of delivery, If not, all damage to goods will be the resonsibilty of the customer.

WAREHOUSE PICK-UP:

IMPORTANT! Pick-ups may be arranged by calling for a scheduled appointment only. No Exceptions!

* Fees may apply to large heavy items such as palleted Commercial Smokers and large pellet orders. please call for more information.

Warehouse Address:
2039 Idlemore Road
Sooke, BC. V9Z 0A9
To arrange a scheduled pick up please call 1-888-452-6529 or local 778-817-0349

SHIPMENT TRACKING: Tracking information will be provided if available within 24-48 hours of shipping date.

Important Notice! Please do not provide a PO BOX shipping address. Deliveries cannot be made to a PO BOX!

Should you have any questions or concerns about this information, please call us at 1-888-452-6529